Privacy Policy

CNB Family Farm LLC
Privacy Policy & Refund/Return Policy
Last updated: November 2025
PRIVACY POLICY
1. Information We Collect
We collect personal information such as your name, email address, shipping address, order details,
and any information you provide when contacting us. We also automatically collect basic device and
browsing information using cookies and similar technologies.
2. How We Use Your Information
We use your information to process orders, provide customer service, send order updates, improve our
website, and send marketing communications if you opt in.
3. How We Share Information
We never sell your information. We may share limited data with payment processors, shipping carriers,
email providers, and analytics tools, only as necessary to complete services.
4. Cookies
We use cookies to operate our store, remember your cart, and analyze website performance. You may
disable cookies in your browser settings.
5. Data Security
We take reasonable security measures to protect your data, but no method is 100% secure.
6. Your Rights
You may request access, updates, or deletion of your personal information by contacting us at
cnbhandmades853@gmail.com.
7. Children’s Privacy
We do not knowingly collect data from children under 13.
8. Changes to This Policy
We may update this policy periodically. Updates will be posted on this page.
REFUND & RETURN POLICY
1. Returns
We accept returns within 14 days of delivery. Items must be unused, unwashed, and in their original
condition. Custom or personalized items are not eligible for return unless defective.
2. Refunds
Once your return is received and inspected, we will notify you of approval or denial. Approved refunds
are processed to the original payment method within 5–7 business days.
3. Exchanges
If an item arrives damaged or defective, contact us within 7 days of delivery with photos, and we will
replace the item or issue a refund.
4. Non-Returnable Items
For safety and hygiene reasons, handmade soaps and bath products cannot be returned unless they
arrive damaged or incorrect.
5. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error
(defective, damaged, or incorrect item).
6. Contact
For any return or refund questions, email us at cnbhandmades853@gmail.com.